Terms and Conditions

Effective January 1, 2026

Masterwork Glendale Concrete Company, glendaleconcretecompany.com, team@glendaleconcretecompany.com

Agreeing to these terms

These terms cover your use of the Masterwork Glendale Concrete Company website and any work you hire us to do. When you browse the site, call us, send the contact form or accept an estimate, you agree to them, so please read them before you book a job.

If you don't agree with any part of these terms, please don't use the site or schedule work with us. You can always call (747) 372-8605 and ask about anything here first.

What we do

Masterwork Glendale Concrete Company is a concrete contractor in Glendale, CA. We build driveways, patios, sidewalks, steps, pool decks, garage floors, retaining walls, footings and foundations, and we do decorative and stamped concrete, concrete cutting and related work. The service pages on our home page describe each one, and our About page tells you more about who we are.

Those pages explain the work in general terms. What we'll actually build on your property, and how, is set by the written estimate or contract for your job, and that document controls if it differs from anything on this site.

Estimates and pricing

We give free quotes on site, and asking for one doesn't commit you to anything. Your estimate is based on what we see at your house that day, including the size of the area, how much old concrete has to come out, the condition of the subgrade, which is the soil the slab sits on, access for our crew and equipment, and the finish you choose.

Some things only show up once the old slab is out or the ground is open, such as soft or wet soil, buried roots, old footings or pipes. If we find something like that, we'll stop, show you, and explain what it changes before we do any extra work, and any added cost needs your approval in writing.

An estimate is good for the period written on it. After that, material and labor costs can change, so we may need to update it before we schedule your job.

Prices on this website, if any appear, are general information only and are not an offer. Your price is the one in your signed estimate or contract.

Scheduling, weather and cancellation

We set your start date when you accept the estimate, and we'll tell you how long you'll be without your driveway, patio or walkway while the concrete cures. Curing is the waiting period after the pour while the concrete gains strength, so walking or driving on it too early can damage it, and we'll tell you when it's safe for each.

Concrete has to be poured in the right conditions, so we may move a pour because of rain, high heat, wind or other weather, and also because of permit or inspection timing, supplier delays or problems we find on site. We'll let you know as soon as we can and set a new date with you, and a delay like that is not a breach of our agreement.

If you need to cancel or reschedule, please call us as early as you can. You can cancel before we order materials or start work without charge, unless your contract says otherwise. Once materials are ordered or work has started, you're responsible for the costs we've already taken on and the work already done.

Some contracts signed at your home come with a legal right to cancel within a set period under California law. If your contract carries that right, it will be written in the contract, and nothing in these terms takes it away.

Payment

Your contract lists the payment schedule, including any deposit, and any deposit follows California rules for home improvement contracts. Unless your contract says otherwise, the balance is due when the work is done.

We accept the payment methods listed in your contract. If a payment is late, we may pause further work until it's paid, and we may use the remedies California law gives contractors to collect what's owed.

What to expect from concrete after we leave

Concrete shrinks as it dries and moves with the ground, so small hairline cracks can show up even in a well-built slab. We cut control joints, which are planned grooves that give the slab a place to crack in a straight line where it won't stand out, but we can't promise a slab will never crack.

Concrete also varies in color and texture from batch to batch and from one day's pour to the next. That's normal, and it's even more noticeable when new concrete sits next to old concrete or when a color or stamped finish is involved.

Any warranty on your job is the one written in your contract, and it covers only what it says. Apart from that written warranty and any warranty California law requires, we don't make other promises about the work or this website, whether stated or implied.

A warranty doesn't cover damage from things outside our control, such as heavy vehicles or equipment the slab wasn't built for, tree roots, ground movement, earthquakes, flooding, changes to drainage or grading made by others, de-icing salts or harsh chemicals, or not following our care instructions after the pour.

Limits on our liability

Masterwork Glendale Concrete Company is fully licensed and insured, and we stand behind the work we do. To the extent California law allows, our total liability for any claim about a job is limited to the amount you paid us for that job.

We aren't responsible for indirect losses, such as lost use of your property, lost income or the cost of other plans you made around our schedule. We also aren't responsible for conditions we couldn't reasonably see before the work began, or for damage to underground lines that weren't marked or disclosed to us.

This website is for general information. We try to keep it accurate, but we aren't liable for decisions made only from what's on the site without talking to us about your property.

If we disagree

If you're unhappy with any part of the work, call us first. Most problems get settled when we come back out, look at it together and agree on what to do, and we'd rather fix something than argue about it.

If we can't work it out between us, we each agree to try mediation with a neutral mediator before going to court. If mediation doesn't settle it, either of us may take the matter to the courts in Los Angeles County, California, unless your contract sets out a different process.

California law applies

These terms and any work we do are governed by the laws of the State of California. If a court finds any part of these terms can't be enforced, the rest still applies.

Changes to these terms

We may update these terms from time to time, and the version posted on this page is the one in effect. Changes don't affect a contract you've already signed, which stays under the terms that applied when you signed it.

Questions about these terms

If anything here isn't clear, call us at (747) 372-8605 or use the form on our contact page. We're available seven days a week from 6 AM to 11 PM, and we respond within 1 business day.